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Error "too many credit cards"

Signe Mežinska (Rautsepa)

March 19, 2022 08:59

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When I try to upgrade back to Pro, I get an error "Too many credit cards". What shall I do to get payment ok?

3 comments

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  Geni Support Team March 21, 2022 22:36

  Hi Signe, we reset the credit card counter on your account. Can you please try again?

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  Lene Starander September 15, 2022 06:44

  I have deleted my old card, because it was lost. Now I use my husbands, but wish to add my own card. I tried to add my own card, but Geni does not accept it. I always get the answer: Too many creditcards.

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  Geni Support Team September 15, 2022 18:21

  Hi Lena, we have reset the credit card counter on your account. Can you please try again?

  If you are still having issues adding a new credit card, please email us at subscriptions@geni.com for further assistance.