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Messages not sent

Stelios Gkionis

March 29, 2022 18:36

Answered

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Hi, I sent some messages and they do not appear anywhere. I'm guessing this is some kind of spam protection? But I was simply contacting possible relatives to reach out. Could you let me know what happened? Thanks, Stelios

4 comments

• 1
  
  Geni Support Team March 29, 2022 22:52

  Hi Stelios. Yes, it looks like you got caught in our spam filters. We have released the messages. You should be able to see them in the sent folder of your inbox.

• 0
  
  Stelios Gkionis March 30, 2022 01:15

  Hi! Thank you, but it just happened again. Is it against community rules to reach out to multiple persons?

• 1
  
  Geni Support Team March 31, 2022 01:23

  No, what's happening is that our spam detector will hold messages if a user sends too many messages within a short timeframe. Once our team determines it's not a spammer, we release the messages.

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  Stelios Gkionis March 31, 2022 01:24

  Ok, thank you!