Hi, I sent some messages and they do not appear anywhere. I'm guessing this is some kind of spam protection? But I was simply contacting possible relatives to reach out. Could you let me know what happened? Thanks, Stelios
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4 comments
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Geni Support Team Hi Stelios. Yes, it looks like you got caught in our spam filters. We have released the messages. You should be able to see them in the sent folder of your inbox.
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Stelios Gkionis Hi! Thank you, but it just happened again. Is it against community rules to reach out to multiple persons?
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Geni Support Team No, what's happening is that our spam detector will hold messages if a user sends too many messages within a short timeframe. Once our team determines it's not a spammer, we release the messages.
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Stelios Gkionis Ok, thank you!
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