Geni keeps freezing. I paid for premium and I can only be on a couple hrs. then it freezes up and I can not use it again for hours. If you are not there to make sure that your product works then get some one to do it for you. I paid a lot of money so I could use this app and I am really disappointed in this product. I would say I want compensation for not being able to use it but your company doesn’t care if you steal from people.
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2 comments
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Geni Support Team Hi Deborah, we're sorry to hear about your experience. Can you please provide more details about your issue so that we can investigate? Does the site freeze when you try to reach a specific page or if you are doing a specific action? What browser/version are you using?
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Jakob Goldberg Hello,
My mother Esther Mindla Goldberg (born Miller) died 9 jul 2006 and there is missing a soon. ME! My name is Jakob Salomon Goldberg born 23 Aug 1948.
Best regards
Jakob Goldberg (Sweden)
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