1

Slowness

Sarah-Anne Hazeu

May 29, 2022 16:15

Answered

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Was trying to work on my tree and it's soooooooo slow. I've had to refresh the page multiple times as it feels like it gets stuck trying to open a profile or the boxes to edit the profile or to add a new person. Took me 20 mins last night to try and add one person last night. This is not the first time this has happened and I gave up the first time. I only operate on mobile browser. I have not used on PC desktop so I don't know what the speeds are like on there.

12 comments

• 0
  
  Markku Karjalainen June 03, 2022 13:08

  Why is Geni constantly so slow?
  Trying to build up the tree, but it's impossible.
  Very slow response and also "502 Bad Gateway", now and then.
  Even I've 50Mbs connection.
  This has been known problem for years now, but Geni-team doesn't do nothing to fix this issue.
  Only response is that "performance issues are now under control".
  They are not.
  Please, make your service available for users.

• 0
  
  Siri Saltnes June 05, 2022 21:26

  Jeg opplever det samme, og det har vært slik i flere måneder. Alt har blitt tregt - bortsett fra å trekke penger fra min konto. Der er Geni raske. :-(

• 0
  
  Leonid Semenov (GENI Curator RU) June 06, 2022 11:16

  The profile page loads for more than a minute. It really spoils the impression of work

   

• 0
  
  Geni Support Team June 06, 2022 23:57

  Hi all, we apologize for the recent performance issues. We completed major site maintenance last week, which resulted in some technical problems, including connectivity issues. Our team has been diligently working to resolve these issues and get the site to run smoothly again.

• 0
  
  Sarah-Anne Hazeu June 07, 2022 01:09

  @geni,

  I understand that, but this has been an issue for me for lose to a year already. I had given up at one point. Is your site supposed to work better on one platform over the other (IE: mobile vs PC)?

• 0
  
  Geni Support Team June 07, 2022 15:58

  Hi Sarah-Anne, we did major upgrades that should help improve the site response times once our team resolves the current issues. 

  In answer to your question, PC will work better. We are in the process of optimizing the site for mobile. 

• 0
  
  Alta Ginger Beth Bean Talbert June 13, 2022 17:22

  Still cannot get any 'tree' to load.

• 0
  
  Geni Support Team June 13, 2022 17:40

  Hi Alta, we responded to your report in the other thread. Note we are aware of a bug that is preventing some trees from loading in the pedigree view depending on the focus person. We should have that fixed shortly. 

  If your issue is different, please create a new bug report with additional details and a link to a specific example so we can properly address the issue. You can start a new bug report here: https://help.geni.com/hc/en-us/community/topics/201174707-Getting-Help-Bug-Reports

• 0
  
  Alta Ginger Beth Bean Talbert June 14, 2022 21:17

  Here is example of one that just 'circles'. 

  https://www.geni.com/family-tree/index/6000000100363350858 

  Was doing some updates from Smart Matches, SO, did not load from my tree, but loaded from this link and then tried to access tree.

  https://www.geni.com/people/Edward-Grissom/6000000100363350858?cmp=link&src=record_match&trn=partner_Geni_emails&trp=smart_match_digest 

   

   

   

• 0
  
  Geni Support Team June 14, 2022 22:40

  Thanks. This looks like the bug we are working on. We'll let you know when the fix has been released.

• 0
  
  Geni Support Team June 15, 2022 18:00

  Hi Alta, we just released a fix for the tree.

• 0
  
  Alta Ginger Beth Bean Talbert June 15, 2022 18:24

  Checked out some of the profiles that were not loading AND LOOKS LIKE IT IS FIXED!  THANKS!!!!