1

Family tree won't load

Marjaana Bernström

May 31, 2022 09:51

Completed

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Upon clicking the family tree link it only keeps showing the loading circle. I haven't made a family tree previously.
I have tried these browsers without results: Chrome, Firefox, Edge.

5 comments

• 0
  
  Justinas Sapežinskas June 01, 2022 10:35

  Tree is not loading for me either. Tried both HTML and flash. On macbook and on android phone, on Chrome and Safari. Just shows spinning circle and doesnt load

• 1
  
  Kaisa Rantanen June 01, 2022 10:53

  Browser's dev tools show

  Status

  500

  Internal Server Error

   

  for
  GET https://www.geni.com/flash/fetch_tree?treeSessionId=0363fd0...
  
  etc, so it means that Geni is currently broken.
  
• 0
  
  Geni Support Team June 01, 2022 23:47

  Hi, this should be resolved. Can you please try again?

• 0
  
  Axel Bülow Sørensen June 03, 2022 09:53

  NÅR JEG KLIKKER PÅ LINKET TIL SLÆGTTRÆET BLIVER INDLÆSNINGS CIRKLEN BARE VED MED AT KØRE. HVAD ER PROBLEMET?

• 0
  
  Geni Support Team June 07, 2022 00:02

  Axel, we had some connectivity issues around the time of your message. Please try loading the tree again.