Здравствуйте!
Обнаружил и дважды подтвердил фатальное зависание профиля при вводе в одно из полей длинной строки. Результатом стала невозможность зайти в профиль, чтобы исправить значение поля или удалить сам профиль.
Куратор сможет помочь в удалении зависших профилей. Но проблема с ошибкой софта так и останется, что неприемлемо. Как мне поступить? Куда сообщить для скорого решения проблемы, чтобы и куратора не беспокоить, и профили не удалять!?
Hi, can you please provide more details about this? What steps did you take? Once we have more information to recreate the issue, we can forward it to our engineers to fix.
Hello!
Oh sure!
In order to get a line of text with a “disclaimer” for my relatives in the “Report on the Ancestors” on top and due to the lack of a highly desirable text field above and below both types of the Report ..., I placed in the free field “Country” in the set of fields “Place of death” here is the text for the case of printing a screenshot of the “Report on Ancestors” - “✒️ Exclusive license. Beware of personal information! Copying is prohibited! (Copy 1. Total copies - 1) Record 2 (IZH‑2‑EM.IOFU)”.
Immediately after saving this change, the profile hung tightly and stopped opening, at the same time spoiling a significant lower part of its branch - made the profile rectangles from blue and pink just gray and without text.
Now I can't edit this text and check for myself what is causing the error. In the control example, I entered another string "1234567890...12345678..." in a similar field of exactly the same length as the first one. No error has occurred. Everything works normally. So some character from the original string causes a fatal error.
I give the address of an example from the Sandbox, where I checked everything.
A fatal error occurred in the "4 4 4" profile.
Interestingly, the emergency profile is only visible in the "Relationships" tab and nowhere else! As a "wife" for "3 3 3" among close relatives in the "Overview" tab, "4 4 4" is not visible! And the Sandbox tree has stopped opening from any profile!
I could ask the curator to remove the crash profiles, but it's more important to find the error so that the crash doesn't happen again with other lines of text.
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При попытке открыть аварийный профиль из семейного списка.
Thanks for the additional information. We have forwarded this to our engineers to investigate further.