I have a new device and now I don’t get the Two-Factor-authentication code. What can I do?

If you have changed your mobile device and no longer have access to your Two-Factor authentication code, you will need to contact Geni directly for assistance to regain access to your account.

Please email us at subscriptions@geni.com and let us know the email address on your account. In order to protect your account from unauthorized access, you may be asked for additional information to verify your identity.