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Cannot disconnect Dna from Geni profile

Tyrone Harold Jewell

May 20, 2017 09:15

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I have removed my FTDNA results from Geni and would like to re upload my autosomal and Y results, however, I am unable to do so. When I go into partner appications on FTDNA it says that I am still connected to Geni. I have sent numerous emails, made calls etc toFTDNA over the last 3 months and they say that the problem is with Geni. The green disconnect button just doesnt work!! Has anyone else experienced this and if so how do I get it sorted?

5 comments

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  Geni Support Team May 31, 2017 17:51 Official comment

  Hi Tyrone,

  Unfortunately, the FTDNA customer service rep is mistaken. Family Tree DNA is currently working on a fix so users will be able to disconnect and re-connect their results. They are making progress and will hopefully have their fix released soon. 
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  Bjørn P. Brox May 20, 2017 15:05

  Take a closer look: In the Connect Now window there is a checkmark under the selection for who's DNA for overwriting previous mapping.

  https://www.familytreedna.com/my/partner-applications
  
  You could probably also disconnect your DNA upload in the DNA tab on your own Geni profile.

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  Tyrone Harold Jewell May 21, 2017 23:06

  Hi Bjørn,
  Thanks for your reply,however, Once I click on partner application I am taken to a screen that has an option to disconnect. When I click on the disconnect button I am taken to a screen which has 2 options. The first is "cancel, keep it" and the second is "yes,disconnect ". When I click on the green disconnect button nothing happens! I cannot access the options you are referring to.
  Regards
  Tyrone

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  Geni Support Team June 02, 2017 16:44

  Hi Tyrone,

  This issue should be fixed now. Can you please try disconnecting and reconnecting your results from the Family Tree DNA partner applications page? https://www.familytreedna.com/my/partner-applications

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  Curt Geesdorf December 22, 2018 02:06

  Hi!

   

  I've the same problem!

   

  When I try to disconnect, from FTDNA partner area, the system return "Error occurred while disconnecting from Geni".

   

  Any fix?

   

   

  Request Update

  Request ID: 910495

   

  Hello Curt,

  Thank you for contacting FamilyTreeDNA. To resolve your issue you will have to contact Geni directly. 

   

  Regards,

  John B.
  Customer Service Manager
  FamilyTreeDNA

  We also have Live Chat available on our Contact Us Page!

  Curt Geesdorf - Dec 21 2018, 08:48 AM

  Request Form: 
  Cannot disconnect from Geni.
  When I try disconnect, the system return "Error occurred while disconnecting from Geni"