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Can't Contact Anyone

Jim Cordell

November 24, 2017 16:27

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Whenever I try to contact a match in my DNA results - I fill out the form and submit, and an error message is returned.  Has been this way for weeks.

 

Thanks.

3 comments

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  Geni Customer Support December 19, 2017 18:12 Official comment

  Hi Jim, I don't see any errors for you in our logs.  As a Pro user, you are entitled to premium support.  If this problem is still happening, use the "Submit a ticket" link above ( https://www.geni.com/help/newticket ) to send us the details of whom you're trying to contact, and what error message you see.

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  Alex Hayward January 11, 2018 11:42

  I get the same. Tried loads of times but just continually get error messages. Unless you pay and become a Pro user you can't 'Submit a ticket'. I think you are restricted from contacting anyone unless you are a Pro user.

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  Geni Customer Support January 11, 2018 16:24

  Hi Alex,

  Geni does not require a Pro subscription in order to contact other users.  What error message are you seeing when you try to contact a DNA match?