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Linking with Family Tree DNA relative's account does not work

Oleg Barbashov, Ph.D.

July 19, 2017 09:45

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 I have linked mother's Family Tree DNA account with processed results (tried twice) and observe "You have linked your account with Family Tree DNA and we are currently awaiting test results for <....>. Try again" message instead of results.

7 comments

• 0
  
  Bjørn P. Brox July 19, 2017 09:53

  Try again from the FTDNA side, - from her kit-number https://www.familytreedna.com/my/partner-applications
  If there is a disconnect option, do that first.

   

• 1
  
  J M July 19, 2017 10:32

  The problem seems to be in larger scale, as I have heard many people complaining same problem and tried to connect my own Family Tree DNA data with Geni.
  
  Was not able to link my own Family Tree DNA data to Geni either.
  
  

  Edited by J M July 19, 2017 10:33
• 0
  
  Oleg Barbashov, Ph.D. July 19, 2017 10:44

  Bjørn, I have tried your receipt but there is no difference. Thanks anyway.
  
  Is there any workaround? May I just upload the raw data?

  Edited by Oleg Barbashov, Ph.D. July 19, 2017 10:45
• 0
  
  Simo Pietilä July 19, 2017 16:00

  I have the same problem. Tried yesterday twice to connect my FTDNA data to Geni with no result.

• 0
  
  Richard Holmes July 22, 2017 00:59

  I also have had no success getting yDNA results from my FTDNA account.

   

• 0
  
  Simo Pietilä July 26, 2017 18:55

  Geni support contacted me today and asked to try again disconnecting and reconnecting. This time it worked and I got hundreds of DNA-matches in Geni.

• 0
  
  Oleg Barbashov, Ph.D. July 27, 2017 09:53

  My issue has also been fixed by support team.