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FTDNA Transfer

Jawad Ali

January 25, 2023 07:22

Completed

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Hello,

I have transferred FTDNA results for myself and my parents to each of our respective Geni profiles.

However, no matter how many times the profile is linked or unlinked to FTDNA, the following error keeps appearing:

 

9 comments

• 0
  
  Job Waterreus January 25, 2023 10:56

  Did you look at https://help.geni.com/hc/en-us/articles/229707767-I-ve-linked-my-FTDNA-account-but-my-Geni-profile-shows-no-results-Why-not-?

• 0
  
  Jawad Ali January 25, 2023 18:24

  Hi Job, yes I have previously taken a look at that post.

  The FTDNA results are all available for me to browse across each profile belonging to myself, my father and my mother.

  The source of each of our DNA Raw Data is 23andme.

   

  Regards,

  Jawad

• 0
  
  Geni Support Team January 26, 2023 22:19

  Hi Jawad, can you please double check the connection on the FTDNA side? Login to one of the FTDNA kits, under "Partner Services," click on Geni, and let us know if it says it is connected. 

  

• 0
  
  Jawad Ali January 27, 2023 12:15

  Hi there,

  Yes the status show's "Connected".

   

  

• 0
  
  Geni Support Team January 27, 2023 18:52

  Thanks for checking. We have forwarded this to our engineers to investigate further and we'll let you know once we have an update.

• 0
  
  Jawad Ali January 27, 2023 20:05

  Thanks very much.

• 0
  
  Geni Support Team January 28, 2023 01:11

  Hi Jawad, can you please try disconnecting the DNA kits again from the FTDNA side and then try linking again?

• 0
  
  Jawad Ali January 28, 2023 11:13

  Ok completed for all 3 kits.

• 0
  
  Jawad Ali January 28, 2023 11:16

  Hi, the DNA matches have now started appearing!

  Thanks for helping me to resolve the issue!

  Best wishes,

  Jawad