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Still "too many credit cards"

David D Sunseri

March 13, 2023 00:52

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I tried to do the trial offer, numerous times, and it says "too many cards" ????

 

I looked up problem solving on this and it says the issue has been fixed? It has not been fixed? What do I need to do to get a free trial/membership? 

5 comments

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  Job Waterreus March 13, 2023 07:31

  See https://help.geni.com/hc/en-us/articles/229706267-How-do-I-contact-Geni-about-my-subscription-

  Edited by Job Waterreus March 13, 2023 07:31
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  Kim Stein March 13, 2023 14:33

  I tried to do the trial offer, numerous times, and it says "too many cards" ????

   

   

  Same issue tried two days in a row. 

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  Job Waterreus March 14, 2023 17:37

  Geni staff has to reset the counter, so you should contact them or be patient till they see your post here.

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  Geni Support Team March 14, 2023 23:07

  Hi David, our customer service team replied to your ticket #144504 yesterday. Please try again and if you continue to have issues, please reply to your ticket.

   

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  Geni Support Team March 14, 2023 23:08

  Hi Kim, we have reset the counter on your account. Please try again. If you continue to have issues upgrading, please email us at subscriptions@geni.com .