Hi,
I paid for Geni Pro Annual about a month ago, but then cleared my search history. I also forgot my password and so had to reset it. Now Geni is telling me that I don't have Geni Pro and will not allow me to buy it again using the same number. What should I do?
Hi Daniel, it sounds like you may have accidentally created a duplicate account. Please email us at subscriptions@geni.com and our customer service team will be able to further assist you.
I already did that, but I got an automatic response because I wasn't a Geni Pro.
You do not need to be a Pro user to email us. Our customer service team will respond to your email soon.
Okay. I have already emailed you. I said I couldn't remember the email account I originally used to subscribe to Geni, but I got an automatic response. If the service team responds that would be greatly appreciated.
Hi Daniel, it looks like our team did reply to your emails and they are waiting for your response. To view the status of your help tickets, please follow the steps in our FAQ: https://help.geni.com/hc/en-us/articles/229706327-How-to-View-the-status-of-your-help-ticket-