0

Can not pay for pro version

Stefan NORBERG

April 23, 2023 14:41

Answered

Follow

I can't go any further on the page after filling in my details to pay for pro version. I can't find a button to continue, were is it?

5 comments

• 0
  
  Kingston PS Cuthbert April 24, 2023 09:54

  I don't want Pro. Just access to data. I cannot get past the damn pop-up demanding money.

• 0
  
  Job Waterreus April 24, 2023 12:17

  Kingston PS Cuthbert,

  You can use the Geni search screen to find any profile you yourself or a collaborator manages, so collaborate with other users.

  Public profiles can be accessed by using an external search engine like Google (for Google add site:geni.com to your search)

• 0
  
  Geni Support Team April 24, 2023 20:59

  Hi Stefan. From your screenshot, we see that you have checked the box for PayPal. Please click on the yellow PayPal button to enter in your PayPal details.

  

  If you continue to have trouble upgrading to Pro, please email us at subscriptions@geni.com and our customer service team will be able to look further into it.

• 0
  
  Sara Tal April 26, 2023 17:07

  I also cant register and I did not check off paypal

• 0
  
  Geni Support Team April 26, 2023 18:27

  Hi Sara, please email us at subscriptions@geni.com so we can better assist you. In your email, please include as much detail as possible, including any errors you may receive or screenshots.