Yo tampoco he recibido nuevas coincidencias de ADN en Geni . Y no puedo pasar nuevos datos de mtDNA de FTDNA a Geni.
My guess is that there are a lot more profiles than those referred to by Juri Ahlfors that have not received any new DNA-matches in Geni since 12.2.2021. I manage two profiles, my and my mothers, and neither of these profiles have received new DNA-matches since 12.2.2021. I happen to know that our match with a common relative shows in his Geni profile, but not in ours. I hope this issue will be resolved soon.
Am also affected. I wonder how such a thing is possible. Have you guys tried de-coupling your account and then re-linking it?
I’m also affected and live in The Netherlands.
best, Robin
Answer to C: yes, I did de-coupling. Now I have no ff nor mtDNA-data in Geni, lost all matches and mtDNA-ancestor info. And not able to re-link.
We are not able to transfer dna from ftdna to geni. There is aproblem and nobody fixed it. Thats way you cant get matches also.
Hi everyone, we are aware of the issue connecting to FamilyTreeDNA and have reached out to them regarding the problem. We'll let you know once we have an update.
We're very sorry for the inconvenience and appreciate your patience while we work on getting this fixed.
Have there been any updates to this? Has it been fixed yet? Thanks.
3 months have passed. Rumours believe the problem is not technical but bussiness related, i.e. involved parties cannot agree on whatever. Whatever the reason in the eyes of those who wait for a solution the reputation of both Geni and FTDNA suffers. Regrettable.☹️
I found this post since I posted the same question. What are we paying for? Are we going to receive answers?
Dna transfer was free, sonnobody actually cares
Hi all, we apologize for the long wait on a fix and understand your frustration. We received an update from FTDNA last week about the issue and we are hopeful they will have it resolved soon.
Hi everyone,