Please help to upload my FTDNA data to my profile.
At MyHeritage I see that new DNA tests are not available for Russia" but my FF and mtDNA tests passed at FTDNA in 2019 - long before Feb 2021. Please help.
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5 comments
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Geni Support Team Hi, there is currently an issue linking FTDNA results to Geni profiles. We are in communication with FTDNA regarding this problem and they are working on a fix. We'll let you know as soon as we have an update. Many thanks for your patience during this time.
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Tori Has the issue been resolved?
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Geni Support Team Hi Tori, FTDNA is still working on it. We’ll let you know once we have an update.
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Willem Kornelis Bart de Feijter Same issue, can't connect FTDNA to Geni.
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Geni Support Team Hi everyone,
We are pleased to announce that the integration between FamilyTreeDNA and Geni has been restored.
We thank you for your patience and apologize for the delay in getting this feature restored. If you don't yet have your FTDNA kit linked to Geni, you may do so now by following the instructions at https://help.geni.com/hc/en-us/articles/229707687-How-do-I-link-Family-Tree-DNA-test-results-to-my-profile-
If you've already linked your DNA kit to Geni and wish to update your results, you must first disconnect Geni from FTDNA and then you can reconnect your accounts. Instructions for updating your DNA results are at https://help.geni.com/hc/en-us/articles/115005316387-How-do-I-update-my-Family-Tree-DNA-test-results-on-my-profile-
If you encounter any difficulties please post to the discussion at https://www.geni.com/discussions/157595 and we will be happy to assist you.
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