2

DNA match lists not opening

Evgeniya Kuznetsova

June 08, 2023 06:12

Completed

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Dear Colleagues.
I haven't been able to view the mitochondrial DNA lists and the autosomal DNA lists for two weeks. The message appears instead of the lists. - Browse our FAQ.
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Check the Geni Blog for information about system downtime and scheduled maintenance.
Contact us at Geni Help if this problem persists for more than a few hours.

Please tell me what to do.

2 comments

• 0
  
  Geni Support Team June 16, 2023 20:57

  Hi Evgeniya, we have forwarded this to our engineers and will let you know once we have an update.

• 0
  
  Geni Support Team August 31, 2023 20:56

  Hi Evgeniya, many thanks for your patience. We have released a fix. Can you please try again?