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DNA match lists not opening

Gayane Muradyan

June 11, 2023 12:01

Completed

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6 comments

• 0
  
  Geni Support Team June 15, 2023 22:21

  Hi Gayane, are you still experiencing this issue? If you are still having trouble loading your DNA matches, please try clearing your browser cookies before loading the page again.

• 0
  
  Gayane Muradyan June 18, 2023 20:21

  I cleared cookies in my browser, but I still have this problem;

• 0
  
  Geni Support Team June 19, 2023 21:06

  Thanks. We have forwarded this to our engineers to look into it further. 

• 0
  
  Geni Support Team June 30, 2023 21:32

  Hi Gayane, can you please try again and let us know if you can now load your DNA matches?

• 0
  
  Gayane Muradyan June 30, 2023 21:44

  Unfortunately, "504 Gateway Time-out" ( 

• 0
  
  Geni Support Team August 31, 2023 20:58

  Hi Gayane, many thanks for your patience. We have released a fix. Can you please try again?