I have tried repeatedly to upgrade to Geni Pro but website won't process my credit card information. No error message. It just sits there. I've rebooted and tried using different credit cards but it didn't matter. I suspect this problem is on your end. Please advise.
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5 comments
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Job Waterreus Please see: How do I contact Geni about my subscription?
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Klaus Schriewer I have tried repeatedly to upgrade to Geni Pro but website won't process my credit card information. No error message. It just sits there. I've rebooted but it didn't matter. I suspect this problem is on your end. Please advise.
My name: Klaus Schriewer ks@um.es
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Job Waterreus See above.
Adding a new question to an answered discussion may not get a reaction or get it later then starting a new discussion.
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Geni Support Team Hi Klaus, we just pushed a fix to the upgrade page. Can you please try again?
If you continue to have issues upgrading, please email us at subscriptions@geni.com .
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Jeffrey Dennis Adler Happy to write that the fixes made to the upgrade page worked, at least for me. I successfully upgraded today 8/24.
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