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Is there a bug or glitch in the system?

Wilma Basson (born Greyling) - currently very limited availability

October 11, 2023 00:09

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Hi there - I am so so fed up ! Please answer me back!

 In relation to what I think might be a bug: I think there is a bug in the system, as I cannot get into a profile that I am sure I have had managers rights on in the past?

I also collaborated with the manager there. It is of Maryna Pieterse and her profile needs to be merged, as it seemed to be a duplicate.

I cannot get in there, as the program tells me ''system error'' and that I am not allowed to see/ work on her there. What is going on?

Also - the lines that draw the blocks for the tree seems ''to hang in the air'' ; see Henry Coombes and to his left ???

Please help. I have now contacted several curators and they don't know what to do.

Thanks Wilma Basson

6 comments

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  Wilma Basson (born Greyling) - currently very limited availability October 11, 2023 02:03

  https://www.geni.com/list/requested_merges

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  Geni Support Team October 11, 2023 23:49

  Hi Wilma, Maryna Pieterse's profile has been claimed with an email address. This means that she will need to log in to her own account to complete the merge.

  It's unclear what you mean by "the lines that draw the blocks for the tree seems ''to hang in the air.'' Can you provide a screenshot of what you see?

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  Carol Benaine-Swaby October 15, 2023 18:08

  Unable to update my account to pro. I have been trying to do this fir over for over a week now. Can't find a number to call. Would welcome the help.

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  Job Waterreus October 15, 2023 21:16

  see How do I contact Geni about my subscription?

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  Карина Владимировна Ревякина December 05, 2023 18:35

  Hello. I have a problem, the normal profiles disappeared, but some gray ones appeared. I can't delete them or change them in any way.
  

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  Geni Support Team December 05, 2023 19:54

  Hi, those gray nodes mean the profiles are private and you do not have permission to view or edit them.