Tree not responding
Tree not responding when I click on right hand tree to open it up?
Date
Votes
9 comments
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Geni Support Team Hi Cheryl, can you be more specific about what you are clicking on in the tree? What type of browser and device are you using?
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Cheryl Ann Colling B16 Browser Chrome and a Samsung Galaxy Note 10.
The small tree that is at the top right corner of the person to open up or expand so I can see decendents or ancestors. -
Geni Support Team Thanks for the additional information. We have forwarded this to our engineers and we will let you know once we have an update.
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Geni Support Team Hi Cheryl, we have pushed a fix. Please try again and let us know if you continue to experience any issues.
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Joachim Balzer The program appears not to be working. I can display the tree however if I attempt to add a child to a profile or open a profile from the tree, nothing happens
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Geni Support Team Hi Joachim, if you are still experiencing this issue, can you please get back to us with the browser/version you are using and the type of device you have tried?
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Joachim Balzer Hi, I am using the latest version of Microsoft Edge. The problem has only appeared in last few days as I added some family members last week without problems. I have just now tried it again with no luck. I can access the Tree but cannot open, add or anything else from here.
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Geni Support Team Can you try clearing your cookies? You can clear your Geni cookies by clicking on this link: https://www.geni.com/login/clear_cookies
Also, can you please let us know if it works if you try a different browser?
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Joachim Balzer I have cleaned cookies and the page appears to be working now. Thankyou.
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