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I am having problems sending messages to profile managers

Anne Krupnik Rosenblum

January 08, 2016 03:08

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I joined Geni this evening and cannot seem to send messages to profile managers. I set up the message but nothing happens when I click on the send icon. Why? Anne

11 comments

• 0
  
  Jeff, Geni Curator January 08, 2016 20:54

  Anne, thanks for the report.  I think this has now been resolved.

• 0
  
  Sheila Gordon January 10, 2016 00:37

  I've been trying to send messages to managers today and have been unable to do so - i.e. nothing happens when clicking on the 'send' button. I then tried going to the respective managers' pages to send the messages but, again, nothing happened when clicking 'send'. Very frustrating!

• 0
  
  Jeff, Geni Curator January 11, 2016 18:14

  Geni has pushed out an update to try and squash the message bug you're experiencing.  Can you try again and let us know?  Thanks

• 0
  
  Anne Krupnik Rosenblum January 12, 2016 01:31

  Yes, I am able to send messages now.  Thank you!

  anne

• 0
  
  Lauri Kreen January 13, 2016 10:23

  Still npt working for Firefox (Windows 7)

• 0
  
  Jette Rosborg January 14, 2016 10:18

  I cannot send new messages from geni.

  I have Windows 7 Home Premium 64bit and use Google.

  It has been so for nearly a week and I have twice reported it in genihelp but I have not heard anything.

  I can answer a message sent to me.

   

• 0
  
  Lauri Kreen January 14, 2016 12:57

  Currently the problem seems to be related to Geni UI language. Send works OK only if Geni is set to English (try this solution).

  But it shall be repaired for all other languages too.

• 0
  
  Jette Rosborg January 14, 2016 13:09

  Answer to Lauri Kreen.

  I am Danish and I have my language on geni to the English language.

  I have used geni since 2007 and it is first time I have had this problem.

   

   

   

   

   

• 0
  
  Jette Rosborg January 14, 2016 13:34

  A correction to:

  Answer to Lauri Kreen.

  I am Danish and I have my language on geni to the English language.

  I have used geni since 2007 and it is first time I have had this problem.

   

  I looked now at my genilanguage and it was Danish and not English as I wrote.

  I tried just now to chnage my language to English UK and then I could send a message without problems.

   

   

   

• 0
  
  Oscar Wynn Wozobski February 16, 2018 20:46

  Help::

  I'm trying to message account manager Alex Roseman.  When the text is inserted, I enter to send.  An error message appears telling me to write a message.  What is the fix?

   

  Thanks...Wynn Wozobski

• 0
  
  Lauri Kreen February 16, 2018 20:54

  Please try to log on into Geni via another browser (Firefox, IE, or Opera instead of Chrome) and then try to write and send message (to the same person / stranger for you). Or temporarily disable AntiVirus / Internet Security before writing and addressing this message.

  The case is that it wants to add Captcha ("I am not robot") at the end and you shall answer or mark it - but currently your browser settings or antivirus is disabling this Capcha script (also hides this page part) and your send command will be invalid.