0

A bug?

Alfred Epstein

March 10, 2016 12:34

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After I log in I am blocked from viewing my own tree. The ERROR message reads - "You don't have permission to view that profiles tree"

I never had such a problem in the past. This is a new occurrence.

10 comments

• 0
  
  Jeremy Richard Lichtman March 10, 2016 22:12

  I'm experiencing the same problem.

• 0
  
  Geni Customer Support March 10, 2016 22:34

  Hi, this is Mike from Geni.  Try this link (it will log you out and clear the Geni "cookies" from your browser), then log back in and try again:  http://www.geni.com/login/clear_cookies

   

• 0
  
  Jeremy Richard Lichtman March 10, 2016 22:52

  @Mike - no luck. I cleared my browser cache as well, and am still experiencing the same issue.

  I'm also unable to add relatives now.

• 0
  
  Geni Customer Support March 10, 2016 23:13

  What's happening here is that the flash player is not passing along the Geni cookie that identifies you, when it calls to get the profile data to populate the tree.  You're both using the same browser and version, but I've tested with that and do not have the problem here.  I tested with Flash 20,0,0,306 (see http://www.adobe.com/software/flash/about/) which I see is out of date.  I'm going to try updating mine to see if that causes the problem.  If your Flash version is OLDER than 20,0,0,306 then you might try updating.

• 0
  
  Geni Customer Support March 10, 2016 23:16

  I updated to 21,0,0,182 and it's still working for me.  I recommend you check your flash version at http://www.adobe.com/software/flash/about/ and update or reinstall Flash.  Sorry for the hassle!

• 0
  
  Jeremy Richard Lichtman March 10, 2016 23:25

  Hi Mike,

   

  I've updated Flash, restarted the browser, and did another "clear Geni cookie".

   

  Still having that permissions issue.

• 0
  
  Geni Customer Support March 10, 2016 23:28

  Do you have some kind of security software / plugin, other than the normal Windows firewall?  If so, you may need to whitelist geni.com

• 0
  
  Jeremy Richard Lichtman March 10, 2016 23:32

  It's possible.

   

  I just tried in Chrome, and everything is working fine.

   

  I have Geni on whitelist with everything, but who knows?

• 0
  
  Bjørn P. Brox March 11, 2016 05:17

  Let me guess: You used Mozilla Firefox?

  Some browsers have started to block Adobe Flash as default, so you have to enable it again.

• 0
  
  Jeremy Richard Lichtman March 11, 2016 05:29

  That makes sense. It looks like Flash is slowing moving towards EOL. I hope Geni rebuilds in HTML5, otherwise I'll eventually wind up running it in a VM.