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When Added info to "About" recieving error when try to save

Crist David Middaugh

April 03, 2016 17:55

Answered

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I have been trying to add some information using the about field but whenever I save, I recieve the following error. I have never had this problem before, just started today. 

www.geni.com - 

Access Denied

Error code 15

This request was blocked by the security rules

2016-04-03 17:53:25 UTC

• Your IP50.118.172.237
• |Proxy IP199.83.134.36(ID 10104)

Incident ID: 104001070206742999-573326482746115769

3 comments

• 0
  
  Pam Wilson, Curator April 03, 2016 18:23

  I'm having the same problem, Crist. In addition to refusing to allow me to save profile edits, it won't let me send messages, either.

  I'm a curator, too. Harald Alvestrand thinks it may be related to my Comcast account. Do you have Comcast?

• 0
  
  Bjørn P. Brox April 03, 2016 18:41

  It could have something to do with your access keys stored in cookies, try clearing your cookies with this link, - it will log out out as well http://www.geni.com/login/clear_cookies

• 0
  
  Crist David Middaugh April 04, 2016 03:03

  Bjorn, thank you that worked!