someone deleted alot of files, and now my tree wont appear
Date
Votes
4 comments
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Jeff, Geni Curator Usually a tree not displaying is due to pending merge. It is fairly rare that profiles are deleted. If so, and it's vandalism, we can block that person. Could you provide a link to the area of the tree that appears to be missing?
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Cecelia Laur whew that really scarede me. looks normal now...it was showing alot of deleted profiles earlier. and a message appeared stating the tree couldnt be found...
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Hanan Baradon A section of my tree just disappeared. I find this worrying as I had posted names and dates and spent a lot of time adding anecdotes. HOw do I recover this or how can I save my data to a secure location?
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Permanently deleted user - Please make sure you are running the latest version of Flash. To do so, please visit: http://get.adobe.com/flashplayer/
- If you are not seeing the information (names, etc.) the nodes/boxes, please try clearing your cache
- If the tree is blank, please hold down the Shift key on your keyboard and refresh the page to reload the tree
- You might need to try another browser (Firefox, Safari, Chrome, Internet Explorer)
- If you are receiving an error message, please send a ticket for assistance*
*Note: The ability to submit tickets is a Geni Plus and Pro only feature. If you are a basic user, please go to Community Help forums for assistance.Updated: September 21, 2011
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