I want my 'family tree' to appear on my screen as it did 'always' up until two months ago, now I just cannot bring up my tree! This is extremely frustrating as I wanted to add some more names to my tree! Please help!
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2 comments
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Liivi Murumets Previously your tree was only one click away, now two.
Clicking on 'Family Tree' opens a drop down menu, the first option is 'Tree'.
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Permanently deleted user - Please make sure you are running the latest version of Flash. To do so, please visit: http://get.adobe.com/flashplayer/
- If you are not seeing the information (names, etc.) the nodes/boxes, please try clearing your cache
- If the tree is blank, please hold down the Shift key on your keyboard and refresh the page to reload the tree
- You might need to try another browser (Firefox, Safari, Chrome, Internet Explorer)
- If you are receiving an error message, please send a ticket for assistance*
*Note: The ability to submit tickets is a Geni Plus and Pro only feature. If you are a basic user, please go to Community Help forums for assistance.
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