I can't se the tree - onlys half of a few names

Carina Pilehave Andersen

November 09, 2011 15:39

None

how can I see the tree - my own tree- suddenly I only can se half the names of a few people - it is like you maby has made a new construction?

When I move the mouse I can se my children and a sister in law but not my self and when I try to mark the person - the person vanish - and I can't se the tree

for any people. What can I do to get my GENI back again.

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Permanently deleted user November 15, 2011 22:42
- Please make sure you are running the latest version of Flash. To do so, please visit: http://get.adobe.com/flashplayer/
- If you are not seeing the information (names, etc.) the nodes/boxes, please try clearing your cache
- If the tree is blank, please hold down the Shift key on your keyboard and refresh the page to reload the tree
- You might need to try another browser (Firefox, Safari, Chrome, Internet Explorer)
- If you are receiving an error message, please send a ticket for assistance*
*Note: The ability to submit tickets is a Geni Plus and Pro only feature. If you are a basic user, please go to Community Help forums for assistance.

Updated: September 21, 2011
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