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Put my tree online again. It´s gone.

Stefan Back

June 17, 2012 19:21

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Put my tree online again. It´s gone.

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  Geni Support Team June 27, 2012 22:35

  Hello Stefan:

  If you cannot see the family tree please see the following link: http://help.geni.com/entries/469625-how-can-i-see-my-tree

  If you had a different Geni account before and cannot log back in because you no longer have access to the email address used on your original Geni account to reset your password and you are unable to recall your login information then you will be required to send an inquiry to subscriptions@geni.com for assistance with this.

  Geni will then be able to remove your email address from your profile, where you will then be able to ask a relative in your tree to re-invite you back to your tree using your current email address.

  *Note: If you were the only claimed/active Geni user in that tree and there is no one who can re-invite you, you will need to start over at Geni.com using your current email address.

  (F.A.Q. http://help.geni.com/entries/515502-how-do-i-update-the-email-address-on-my-geni-account-if-i-no-longer-have-access-to-that-email-addres)