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Death information for another person

Marlene June Davis

February 01, 2013 21:39

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I am the one who put on the info for my cousin, but now she has died.  Since I am no longer the manager of her account, it won't let me enter information for her death.  Why?  What can I do?  There are two instances like this!

6 comments

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  Jeff, Geni Curator February 01, 2013 22:32

  Sorry for your loss.  To report the death of a profile that is claimed, which appears to be the case here, then go to the actions menu on the profile and select report.  You can then report the person as deceased and Geni will make the change and release the profile back to the family.

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  Paul Laszlo July 17, 2026 18:47

  hi

   

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  Paul Laszlo July 17, 2026 18:51

  This is Paul and I'd like to find out how can I add my dad's death date into my system of which I am the manager

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  Geni Support Team July 17, 2026 20:38

  Hi Paul, we're very sorry to hear about the loss of your father. If you do not see the option to update his death, then it is likely he had claimed his account with his email address. You may report his account as Deceased by clicking on Actions on his profile page and select "Report." In the dropdown, choose "Deceased" and leave a comment. Once our customer service team reviews the report, they will be able to unclaim the account so you can update it to reflect his passing.

  Please see our FAQ for more details: https://help.geni.com/hc/en-us/articles/229706547-How-do-I-report-a-profile-as-Deceased

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  Carol Marie Boling July 19, 2026 17:54

  I have a cousin who somehow took over her family accounts so I'm unable to add death dates for 6 or more cousins along with some spouses since 2020.  She didn't ask me, I discovered it when I came in to do updates.  Now she is gone, too, as of this year.  I would like to get them back under my name/control where they belong.  I'd appreciate your help on solving the problem.

  Thanks so much!!

  ~Carol

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  Geni Support Team July 21, 2026 22:44

  Hi Carol, we're sorry to hear about your cousin's passing. Please report her account as Deceased from her profile page. On her profile page, click "Actions" and select "Report." Choose "Deceased" from the dropdown and leave a comment that you would like to take over management of her profiles. Once our customer service team reviews the report, they will be able to assist with unclaiming the account so you can update it.

  Please see our FAQ for additional details: https://help.geni.com/hc/en-us/articles/229706547-How-do-I-report-a-profile-as-Deceased