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my tree wont show

ANDREW ROY

June 03, 2013 19:36

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i cant access mt tree 

2 comments

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  Jeff, Geni Curator June 05, 2013 15:37

  You still having an issue.  I see the account you created on Jun 3rd and the tree you build.  If you have an older tree on Geni, it may be that you logged in with a different email account.

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  Geni Support Team June 12, 2013 20:40

  Hello Andrew:

  If you are unable to view your tree, please see the following links:

  http://help.geni.com/entries/469625-How-can-I-see-my-tree-

  http://help.geni.com/entries/21672784-I-can-t-view-the-HTML5-Tree-in-Firefox

  If you had another Geni account and do not recall the login information, please see the following link:

  http://help.geni.com/entries/515502-How-do-I-update-the-email-address-on-my-Geni-account-if-I-no-longer-have-access-to-that-email-addres