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You need to have a better way for us to communicate with you!

Marion Peterson

January 03, 2014 15:30

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I am sorry to contact you this way but you list no phone numbers or other ways to communicate.  I subscribed to Geni Pro in early July and my report says that my account is good until July 4, 2014.  Yet, today I am getting in to learn and use Geni.Pro and all I keep getting is a notice that I need to upgrade if I want to find out about the two matches I have.  I can't do anything and I am not pleased. It appears that you are asking  for money right now, not in June as my printout shows.

 

My husband and I manage a large family history search center and both of us do research.  I have a large tree that I could submit as a GEDCOM but don't see where to do it.  We could be influential to many people if we like Geni Pro.  People often ask us for advice on products hat will help them and we have 3 in particular that we really like: Ancestry.com. Mocavo and Archives.  I use My Heritage and Genealogy Bank, too.    I need to see what you have that is different, but one thing I know, they are easier to communicate with when I have a problem or question.

 

Please have someone call me or write to me and explain why I am being dinged as if my account has expired.  Also, I have a tree in RootsMagic that has over 50,000 names in it.  Is there a way to upload a GEDCOM to Geni.Pro?

 

I look forward to hearing from someone soon!

 

Sincerely ,.  Marion S. Petersonb  My account ID is 6000000021162521695

6 comments

• 0
  
  Caron Paulovich January 08, 2014 16:48

  Yes, this is not what I'd call a user-friendly site.  I just get bumped around useless pages, got booted to premium-plus when I was only trying to renew my premium status and had to request a refund, a chap wants to collaborate with me and there seems to be no way to find him or how to do that!!!!  At this rate I will not be renewing my membership.

   

• 0
  
  Geni Support Team January 09, 2014 20:11

  Hi Marion,

  I have sent you a message in regards to your subscription. 

  Please note users may contact us at subscriptions@geni.com for questions regarding Geni premium subscriptions:
  http://help.geni.com/entries/21135687-How-do-I-contact-Geni-about-my-subscription-

   

  Hi Caron,

  Our records indicate you do not have a Geni subscription. Premium-Plus is a MyHeritage subscription, if you have further questions about your MyHeritage subscription please contact MyHeritage support: http://www.myheritage.com/support

  Please see the following link from our FAQ section on how you can view the request you received from another Geni user to collaborate:

  http://help.geni.com/entries/22671945-How-can-I-view-my-requests-

• 0
  
  Private User Mosely June 09, 2015 03:05

  You can reach me at 251 648 6389.  Please call me IMMEDIATELY!!! This damaging the reputation of my deceased husband and embarrassing our family tremendously!  It MUST be removed immediately .  ALL information regarding JOHN H. Smith of Mobile/Prichard Alabama.  This is demanded by his wife Darlene Mosely-Smith, Executor .

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  Jeff, Geni Curator June 16, 2015 01:15

  Darlene Mosely, too many John H. Smith profiles and I was unable to identify him.  So I'll need more clarification on what profile and what the problem is.  I'm not a Geni employee, but a volunteer that might be able to help you.   I can't say that I'll remove it (since a family member added it), but I should be able to contact the manager, make it private if it is public ,or potentially correct invalid information. 
  

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  AlexSandra McNabb August 15, 2016 18:30

  I have questions of a sensitive nature and will not post them publicly for all to see. I can't even find the right email to send my questions to!  How the heck am I supposed to get help with this?!!!!

   

• 0
  
  Jeff, Geni Curator October 07, 2016 19:47

  AlexSandra, you can send a direct message to a curator if that helps.