0

BUG: GEDCOM Export does not work as expected

Jukka Olavi Kolehmainen

March 09, 2014 08:48

Answered

Follow

I pressed "Report a Bug" button, not "Suggest an Idea" as I want to report a bug.

GEDCOM Export does not work. You help files et al say I should get atleast something downloaded, but so far it has not worked.
I want to get the family tree my sister and I have been building, it is small which should be able to get even with basic account.

PS. I am VERY dissapointed by your methods of forcing pro accounts on your customers. These kinds of methods to pressure payments will only drive customers to your competition's services.

2 comments

• 0
  
  Romeo January 16, 2015 06:47

  I have the same problem and have tried to export several times and never get a GEDCOM file to my email :(

• 0
  
  Geni Support Team January 21, 2015 19:32

  Hi Jukka and Romeo,

  Please note that if you wish to receive a notification of when your GEDCOM is ready you will need to update your notification settings (http://help.geni.com/entries/466642-How-can-I-update-my-email-notifications-). Otherwise, you may export your GEDCOM by going to http://www.geni.com/gedcom/download (http://help.geni.com/entries/466639-How-can-I-export-my-GEDCOM-).

  Thank you.