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I can't access my profile

I used to have a profile with Geni with which I frequently received emails and reminders for my family tree. I have stopped receiving messages for my account ( Shaina Purser, or Shaina P.) after I switched it to private about a year or so ago. I cannot access my profile now, and when I tried contacting the "account manager" it is managed by a relative Michele Wexler. How do I gain access to my account again so I can view my family tree? Thank you for your help.

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