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I went to my family 'tree' and it is gone.

Alexander Wisienski

October 08, 2014 21:00

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The entire tree is gone along with all information posted on it. 

4 comments

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  Sally Ann Smith September 21, 2016 12:43

  I know I did not get the premium account but I had not gone there for a while and now its gone. Can you help. :(

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  Bjørn P. Brox September 21, 2016 14:55

  Geni does not delete trees, except of fake trees/accounts. The classical "lost tree" error is that you have multiple accounts, and from what I can see that is the fact in your case as well, Sally Ann. Log out na try to log in with another email.

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  Sherry Kuelz February 16, 2022 02:22

  I just went to my family tree and it, too, is GONE, everything I'd researched all the way back to the year 388 is GONE.  Why?  First I can't post on the tree because no matter what browser, I have a cross that won't allow me to (with the cursor), and now this. ARRRRGGGHHHHH  all that research GONE. 

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  Geni Support Team February 16, 2022 18:34

  HI Sherry, please make sure you are logged into Geni with the correct email address for your account. If you are still having trouble logging in, please email us at subscriptions@geni.com .