Over the last three months I have converted 250 photos to Documents. All was fine two days ago, but today I have lost all but six documents. Can they be restored by the Geni team.
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3 comments
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Geni Support Team Hi James,
This issue seems to have only occurred on your account, we were able to restore the documents, however, we were unable to determine the cause.
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James Leask Thank you for such quick action. I think I know the cause. Once I had transferred all my documents from two photo folders called: Internet Documents and Scanned Notes. The last action I took that night was to delete the now empty photo folders. I think that deleted all the documents which came from those photo folders.
The six documents which were still there came from different photo folders or were loaded as documents.
Hope this helps improve the code.
Regards, Jim -
James Leask Unfortunately the sources are still missing from the restored documents. Is there anyway they can also be retrieved?
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