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Bug: Yesterday I had 250 plus documents now only six are there

James Leask

January 20, 2015 19:54

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Over the last three months I have converted 250 photos to Documents. All was fine two days ago, but today I have lost all but six documents. Can they be restored by the Geni team.

3 comments

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  Geni Support Team January 23, 2015 17:42

  Hi James,

  This issue seems to have only occurred on your account, we were able to restore the documents, however, we were unable to determine the cause.

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  James Leask January 23, 2015 20:08

  Thank you for such quick action. I think I know the cause. Once I had transferred all my documents from two photo folders called: Internet Documents and Scanned Notes. The last action I took that night was to delete the now empty photo folders. I think that deleted all the documents which came from those photo folders.
  
  The six documents which were still there came from different photo folders or were loaded as documents.
  
  Hope this helps improve the code.
  
  Regards, Jim
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  James Leask January 23, 2015 20:18

  Unfortunately the sources are still missing from the restored documents. Is there anyway they can also be retrieved?