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Couldn't Load Plugin - message upon trying to open my tree

Susan Linda Molnar

June 25, 2016 23:01

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I'm the owner of my tree (basic account). It was working just fine for several days, a week or so ago, but today it says, "Couldn't Load Plugin" in the middle of the tree screen after I click on the "Tree" tab. I've attached a screenshot.

I found nothing in the forum or help areas that addressed this issue.

I put a lot of work into my tree and invited two relatives (who have accepted) so far. I need access to the tree.

PLEASE EMAIL ME WITH A RESPONSE SO I CAN CONTINUE WORK ON MY TREE.

Thanks,

Susan

 

Geni Tree.JPG

4 comments

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  Muammar Ghadafi ISHAK June 27, 2016 15:25

  It sounds like more related to your browser flash plug-in. Hard to tell what is the exact problem. Below is a link to a discussion about it. There are several suggestion but not all can work on everyone. You can try or google more about it.

  https://productforums.google.com/forum/#!topic/chrome/eVhuCUgmSzY

• 0
  
  Katrina Hough September 07, 2016 01:34

  I'm getting the same message... disheartening, since I've spent the weekend uploading more research!

   

• 0
  
  Jeff, Geni Curator September 07, 2016 16:31

  Katrina, these types of messages are due to a browser / computer issue.  You'll want to reboot, restart the browser or something local to your machine.  It's extremely unlikely that it is anything on Geni's end.

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  Jeff, Geni Curator September 08, 2016 13:26

  I actually ran into this problem myself today.  Computer and browser restart didn't fix it.  I reinstalled Google Chrome and that fixed the problem.