You reported to several people (including myself) that the 71st birthday of Reva Kassover was approaching. The problem is that Reva Kassover died in 25 Feb 2012, and a greater problem is that this appears to be the only way to let you know of your monstrous error.
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Dan Karlan Making errors such as this is an important reason why I might choose to abandon Geni completely.
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Jeff, Geni Curator Dan, responsibility for marking or reporting relatives as deceased is the family's. You yourself could mark her has decreased, since she's in your family group. Geni, as a site, does not read obituaries and automatically mark people deceased. I'm not sure what you expect? I've gone ahead and marked her as deceased, but in the future, feel free to do so. -
Dan Karlan I was not the only one notified of the "birthday". There were several, all of whom knew she had died, none of whom was aware we were on some such notification list, and none of whom has any idea who is responsible for the "family group" that includes her (and us). And none of us knew how or to whom to report the error.Maybe if each and every such notification included a line "According to the information in [fill in the blank] tree, managed by [fill with that tree's owner -- perhaps a hyperlink], ...." then those who receive the erroneous notification would know whom to report the error to. But your system ensures that such notifications are anonymous, so the recipients have no recourse. It's a recipe for confusion, frustration, anger -- and worse.You must fix this. The error might not be yours -- but the system is. And the system is flawed.Dan Karlan -
Bjørn P. Brox If you know someone is dead, and don't know to edit it yourself, simply choose Report/Deceased in the Actions menu of the profile.
I think that getting a message questioning if someone living is dead as part of a birthday reminder would be quite terrifying for everyone, especially if it is a very close relative like a child.
As the other answer: it is the family and friends in Geni that should makt it to a routing when someone dies and are a part of your tree: Edit or report the person as deceased in Geni. Nobody else would know. -
Dan Karlan Nothing in the birthday notice we received told us WHAT TREE this came from or WHO owns that tree. I made no suggestion that might be interpreted as "questioning if someong living is dead", merely that the birthday notification should qualify it as being "according to particular tree managed by a particular peron". No room for scaring anybody in that suggestion.
You keep referring to this as happening with regard to "my tree" -- but I do not have a tree on Geni, and the content of the announcement gave me no indication whose tree it IS.
You mention the "report deceased" in some "action" menu -- but the announcement does not contain that menu or that action item. And if I don't know what tree this is that has the incorrect information, how do I know where to start.
I think you're approaching this from the perspective if a computer expert who is also an expert on the package you support. Now try and approach this from the perspective of someone whose ONLY involvement with Geni was receiving this notice and who has no clue how to navigate around Geni because browsing around a particular tree once or twioce a year is the extent of our interaction with your software, and then only to check the correctness of a specific person or nuclear family. I've been in software development and support, and if I responded to a complaint such as this in the way you have, I would have been fired.
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Bjørn P. Brox There is only one tree, - the world tree, and you only get birthday notifications on family and profiles you are following.
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Jeff, Geni Curator There should be several links in the email to the person's profile (in the tree). Geni is a shared collaborative tree, so any family member can contribute and edit. Sorry for the confusion. -
Dan Karlan There were no such links in any of the notifications sent around.
Dan
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Peter Alan Dutton, Jr. I do not understand what makes this problem "monstrous". You saw there was an error, you reported it, it's been fixed. That's how this works.
In any case, the profile for Reva Kassover was added by a Stuart Joe Field (your third cousin) in July 2015, after she had already died. He presumably did not mark her as deceased when he added her, in which case there's nothing that Geni can do about that. As stated above, Geni is not going to cross-check death lists to automatically mark someone dead.
If you find an error in any profile, and you can't fix it yourself, there's always an option on the profile to "Contact profile manager", which in this case would send a message directly to Stuart, who is the manager of the profile.
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Jeff, Geni Curator Dan, it's possible your email client removed the links, but normally there should be at least two links. The person's full name should be a link and a "Send a birthday greeting" link. If the profile has a picture, the picture is included in the email - it is linked and the first name is placed under the picture and that is also linked. So there should be a minimum of two links and maximum of four for each person listed in the birthday notification.
Also, anniversaries get notifications as well. So if you have any recent divorces in the family, the relationship status for those should probably be updated.
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