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I have been unable to add a document for two days

Mary Twyford Dingle (Sippe)

August 26, 2016 09:21

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The add a document option doesn't go anywhere at the moment so I have not been able to add any documents for the last two days - Is there a limit on how many documents or MB's allowed please?

Thank you for looking at this for me

Mary

2 comments

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  Jeff, Geni Curator August 26, 2016 13:15

  There is a 1GB (or 1000MB) limit on media uploads for the free Geni account.  http://help.geni.com/entries/61378330-What-are-the-benefits-of-a-Geni-Pro-membership-

  I haven't experienced any problems with the document upload link.  You could try approaching it though the source tab (add source) instead.  Maybe navigating to it in another way would help.  

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  Mary Twyford Dingle (Sippe) August 28, 2016 06:23

  Thank you team

  I was able to successfully add the documents using the recommended option. Still not sure why I couldn't use the one in the document tab though.

  I am already a Pro user so wonder if the 1GB is the same for Pro users?

  Thank you again

  Mary