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every time I try to contact you for help it brings me to an upgrade pageI really need an answer

Joann Walczyk M.

September 29, 2016 01:54

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I could not find an answer to my problem

3 comments

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  Jeff, Geni Curator September 29, 2016 02:29

  What is the problem you are trying to answer?
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  Elena Patarini December 29, 2019 14:56

  I also have the same problem. The system tells me I have an automatic renewal (which I did not authorize) and I need to stop it immediately. Yet. I am trying to submit a ticket and I am sent to the page to pay for an upgrade, just the opposite of what I need.

  If I am charged for automatic renewal, given that it seems impossible on the site to either cancel it myself or talk to someone to prevent it, I will reject it. Already spoken to the bank to refuse payment.

  Absolutely unacceptable service! I will tell my family to leave teh site

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  Meriel Clare Darbyshire August 18, 2023 14:23

  Trying to contact Beryl Louisa Smith who is on my family tree. Every time I try I get cut off