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After trying to update my email, my mom is now the main profile owner. We share emails because she is 93 and doesn’t have an email. But I need to be the main profile and I can’t change it back! Please help!

Lynn Schwarz Haas

June 11, 2024 16:33

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  Geni Support Team June 11, 2024 22:52

  Hi, I see that you have logged into your mother's account instead of your own. Each Geni account uses a different email address. Please log out of your mother's account and log back in using the correct email address/password for the account in your name.

  If you need further assistance with your account, please email us at subscriptions@geni.com .