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I cant see my family tree anymore?

Omar Ashraf

June 29, 2024 13:04

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I have currently 69 people in my family tree, and that is a factual statement.

I can't load it anymore for some reason.

I have refreshed my pages alot, even holding shift while doing so. I have cleared my cache, and tried other ways like going on someone else's tree and changing the URL id to your one. Nothing works???

I am the only one managing my tree so far, and I have not reached the 100 people limit yet.

3 comments

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  Tomi Antero Lind June 29, 2024 13:28

  see https://help.geni.com/hc/en-us/community/posts/24525943538839-What-has-happened

• 0
  
  Job Waterreus June 29, 2024 16:56

  It seems you may have multiple profiles. If so see How can I merge my own profiles? If that does not help see How do I contact Geni about my subscription?

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  Geni Support Team July 01, 2024 17:16

  Hi Omar, can you please try loading your tree again and let us know if you are still experiencing this issue?

  Note there is no 100 person limit. You can add unlimited people to the tree for free.