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Unable to use Source Assistant to add or edit family members

Steve Hoeft

June 29, 2024 16:00

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I have a free Geni account. Are others experiencing this? For the past 24 hours, I have been unable to add info from MyHeritage to Geni or use Geni's Source Assistant. I can directly edit a profile. When I try to match a record to a family member or add a new family member in Source Assistant, it just "jumps" me to the top of the Source Assistant and does not allow the matching. Also, there are longer delays in pulling up a source from MyHeritage. I checked: MyHeritage is paid through November. Please help if possible!

Steve, a near-daily Geni user

6 comments

• 1
  
  Steve Hoeft June 30, 2024 13:44

  @Geni: Third day without being able to use Source Assistant. I tried 3 experiments: 1) I can add birth or death Dates; 2) I can NOT match any Name from a source - it jumps to the top of the Source Assistant side-by-side view, and ignores when I click on a Name in a box n the left; 3) It does NOT matter if the profile is Managed only by me or multiple - same stupid problem. Appears Geni software is preventing me from using Source Assistant.

• 1
  
  Janine Margaret Last July 01, 2024 06:48

  I've been having the same problem for the last couple of days. It's really annoying.

• 0
  
  Geni Support Team July 01, 2024 23:39

  Hi, we apologize for the troubles! We are working on a fix for the issue with Source Assistant. We'll let you know once we have an update.

• 0
  
  Gary Shub July 03, 2024 00:39

  I am having the same problem in Source Assistant.

• 0
  
  Steve Hoeft July 03, 2024 01:03

  Geni Team: You are awesome! All Source Assistant issues have been resolved - at least for me as of 9pm ET 7/2. Thank you so much for getting me back to my favorite hobby.

• 0
  
  Ingrid Markus July 03, 2024 16:33

  I have the same problem with Source Assistant for several days now.