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FTDNA transfer

Denis Karpov

July 24, 2024 16:52

Answered

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Hello,

 

I connected my FTDNA account to geni.com but DNA isn't transferred.

Can you please help to solve it?

 

Thanks in advance!

Denis

6 comments

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  Geni Support Team July 24, 2024 20:23

  Hi Denis, can you confirm if your FTDNA account is showing your results? If they are, can you try disconnecting from FTDNA's side and then reconnect your account to Geni?

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  Denis Karpov July 25, 2024 09:21

  Hi,

  all fine with FTDNA - I have my DNA results and can see matches, ethnicity estimate etc.

  Before writing here I found similar problem which occured by several accounts in past and already tried to disconnect and connect again. It doesn't work unfortunately.

• 0
  
  Geni Support Team July 25, 2024 19:04

  Can you try clearing your browser cookies? Then go to "Partner Applications" on FTDNA to unlink your account and then try re-linking again on Geni.

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  Denis Karpov July 26, 2024 15:17

  Done, but still no transfer...

• 0
  
  Geni Support Team July 26, 2024 22:47

  Thanks. We have forwarded this to our engineers to investigate further. We'll let you know once we have an update.

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  Geni Support Team July 29, 2024 23:30

  Hi Denis, this appears to be an issue with FTDNA. We suggest contacting FTDNA support directly and let them know that when you link your account with Geni, there are no results. Geni says the call to https://www.geni.com/ftdna/import contains no data for autosomal, Y-DNA or mt-DNA.

  You can contact FTDNA support here: https://www.familytreedna.com/contact