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Need help to get back all my family data. Geni treat me like I am new, without registered family.

Marianne Bie

August 08, 2024 10:48

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I have great problems trying to login to my account. Please help.

3 comments

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  Geni Support Team August 08, 2024 17:29

  Hi Marianne, it sounds like you have accidentally created a duplicate account under. a different email address. Please log out of that account and log in with the email address you used to create your original account.

  Edited by Geni Support Team August 08, 2024 17:29
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  Voldemar Järveküla August 10, 2024 13:38

  Tere.Mul on e-posti aadress olemas,aga salasõna ei sobi.Mul ei ole piletit.

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  Geni Support Team August 12, 2024 20:17

  Hi Voldemar, if you no longer remember your password, you may reset it here: https://www.geni.com/login/reset_password

  If you are still having trouble logging into your account, please email us at subscriptions@geni.com and our customer service team will be able to further assist you.