I made a FTdna DNA test to my morher´s brother. I tried to connect the results from FTdna to Geni. The results were connected to my profile. What went wrong and how this mistake can be corrected?
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2 comments
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Geni Support Team Hi Astra, the easiest way to fix this is to delete the linked DNA and then re-link it to the correct profile. It's best to log out of Family Tree DNA before re-linking, to ensure that you will link the correct kit.
First, you will need to unlink and delete the results from your own profile. See our FAQ: https://help.geni.com/hc/en-us/articles/229707727-How-do-I-delete-the-DNA-test-results-linked-from-Family-Tree-DNA
Once the results have been removed, you may link them to the correct profile. See our FAQ on how to link DNA results to a relative's profile: https://help.geni.com/hc/en-us/articles/229707707-How-do-I-link-Family-Tree-DNA-test-results-to-a-relative-s-profile
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Марина Николаевна Линдик Hello, we as well cant to conncet. See my profile, please!
We did all that needed!
But the sign "error"
Write
We are sorry...
We are having a problem with our system. We're working quickly to fix it. In the meantime, here is what you can do:
- Refresh the page
- Try again in 15 minutes
- Contact support
500: Internal Server Error
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