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Can't update death

אברהם אומן

March 05, 2025 08:05

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hi,

my gramma passed away a month ago, I can't update it in her profile.

https://www.geni.com/people/%D7%A9%D7%95%D7%A9%D7%A0%D7%94-%D7%A1%D7%99%D7%9C%D7%91%D7%A8%D7%98/6000000000939900131?through=6000000017204488052

there is no field of alive or dead.

 

I can't upload images here, so I bring a link to an image in google drive:

https://drive.google.com/file/d/1ruo9-uPliUgFrM0UHwIWNvnMxs3LkIop/view?usp=sharing

 

 

 

 

1 comment

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  Geni Support Team March 06, 2025 01:30

  Hi, I'm sorry to hear about your grandmother's passing. I see that your grandmother had claimed her account with her email address. This is why you did not see the option to update the living status of her profile. I have now unclaimed the account so that you may edit it to reflect her passing.

  For future reference, if a relative with an account passes away, you can report their profile as Deceased by clicking on the Actions button on their profile and select Report. Choose "Deceased" from the dropdown and leave a comment. Please see our FAQ for more information https://help.geni.com/hc/en-us/articles/229706547-How-do-I-report-a-profile-as-Deceased