I bought MyHeritage Omni Plan but I cant access Geni Pro

Email received from My Heritage stated

"Your MyHeritage Omni plan includes many benefits so you can further your family history research. Here’s what’s included with your plan:
    Billions of historical newspaper articles on OldNews.com
    Full access to 32.3 billion historical records, including huge collections of diverse international records: birth, marriage, death, census, and more
    Automatic Record Matches that reveal new information about individuals in your family tree
    Unlimited family tree size. If you already have a family tree on another service, you can import it to MyHeritage as a GEDCOM file. See FAQ
    Automatic Smart Matches™ to other users’ trees that reveal new information about your family history
    Unlimited Instant Discoveries™ that allow you to add an entire new branch to your family tree in one click
    Unlimited access to 2,000 online genealogy webinars for all levels on Legacy Family Tree Webinars, a MyHeritage company. Activate your Legacy membership. This coupon is personal and cannot be gifted.
    Full access to all Pro features on Geni.com, a MyHeritage company, where you can join and explore the world's largest family tree. Activate your access to Geni. This coupon is personal and cannot be gifted.
    Unlimited use of all features on the Reimagine app: scan, restore, and revive old photos with AI. Download Reimagine now from the App Store or Google Play
    Priority customer support via phone and email.

I contacted My Heritage and they told me to

Dear Geordy,

Thank you for being in touch. My name is Dorcas and I'm happy to help you.

I understand you are encouraging an issue with your Geni subscription included on your Omni plan. I'm sorry to hear you are still experiencing this issue.

Upon checking we have noticed that your coupon has been redeemed but you are unable to use it. We have followed all steps and have done what is on our hands to solve this issue.

Please be as so kind to get in contact with Geni directly so they can help you adding this subscription manually to your Geni account.

Note that MyHeritage and Geni are separate platforms and for that reason Geni Support Team will help you adding this subscription to your account.

If there is anything else I can assist you with, please let me know."

So I am asking for Genie to fix my situation..

Thanks

Geordy

Geni Support Team March 21, 2025 22:19

Hi Geordy, I see that the account you are currently logged in as does not have a Pro account and was only created yesterday.

Is it possible that you have a duplicate Geni account under a different email address? I did locate another Geni account under a Gmail email address with your name that currently has an Omni subscription. Please try logging in with your Gmail email address to access your Pro subscription.

If you need further assistance with accessing your account, please email us at subscriptions@geni.com and we will be happy to further assist you.

I bought MyHeritage Omni Plan but I cant access Geni Pro

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