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Cannot access any pages. Error 16

Hayley Fry

June 09, 2025 13:03

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Hi, I am literally not able to click on any new pages because it gives me an error 16 “Access denied” “This request was blocked by our security service” - it is unclear why, as I have literally just been clicking on and searching for different people. Could this be fixed? It is really disruptive. I have already tried on a different browser, different network and an incognito tab and none of it is working. There is no one specific page that I am unable to access. I cannot access any of them. I had to make this report from a different device scared I was not even able to access the helpdesk.

8 comments

• 0
  
  Geni Support Team June 09, 2025 16:32

  Hi Hayley, we're sorry for the troubles. We pushed a change this morning that should help with this issue. Can you please try logging in again and let us know if you are still seeing the error?

  Edited by Geni Support Team June 09, 2025 18:17
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  Hayley Fry June 14, 2025 00:06

  Hi, the error was resolved but it has re-appeared today. 

   

  This time it is working if I use a different network but this is not a viable option long-term

   

  Is there a reason this keeps happening?

• 0
  
  Geni Support Team June 14, 2025 00:08

  Can you send a screenshot of the error?

• 0
  
  Eligio Gael Rodriguez Diaz June 21, 2025 01:50

  Having the same problem

  Here is a screen shot

  

• 0
  
  Hayley Fry June 21, 2025 07:28

  heres a screenshot. this is ongoing and keeps coming back.

  Edited by Hayley Fry June 21, 2025 07:30
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  Hayley Fry June 23, 2025 08:36

  Hi, just wanted to check if there is any update on how to fix this?

  This previously lasted for a couple hours max but it's now been 2 days. It is driving me insane. 

• 0
  
  Geni Support Team June 23, 2025 23:18

  Hi all, we apologize for the inconvenience. The block you were seeing has been cleared. Please try accessing the Geni site again.

• 0
  
  Geni Support Team June 23, 2025 23:19

  Hayley, if you continue to receive the error, please provide a screenshot without your IP address redacted so that we can look it up.