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I am not able to add profiles to my family tree - page crashes

Rie Friis Sepúlveda

June 14, 2025 07:56

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Whether I try adding people from a profile page or via the family tree page. From both my and my husbands account. Anybody else experiencing this bug?

6 comments

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  Carmen Lucia Gouveia Duarte June 20, 2025 01:58

  I can no longer access the media, source and overview tabs. Why? And I am not able to add profiles to my family tree too.

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  Geni Support Team June 23, 2025 23:37

  Hi, can you please provide more details about the issue? Do you receive an error when you try to add a profile? What browser and device are you using?

  Some users have reported that they are unable to view the tabs on profile pages, however, we are unable to reproduce the issue. Is that what you are experiencing too?

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  Carmen Lucia Gouveia Duarte June 24, 2025 00:13

  Sim, eu não consigo acessar as guias, não consigo editar a árvore, não consigo adicionar ou deletar nomes de minha genealogia. 

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  Carmen Lucia Gouveia Duarte June 24, 2025 00:14

  Sim, eu não consigo acessar as guias, não consigo editar a árvore, não consigo adicionar ou deletar nomes de minha genealogia. Eu já testei no Google Chrome, no Edge e no Firefox. Em nenhum deles funcionou.

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  Geni Support Team June 24, 2025 00:16

  Thank you for your reply. We are investigating the issue and will let you know once we have an update.

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  Geni Support Team June 24, 2025 21:03

  Hi, we made a change to try to resolve this issue. Can you please try again and let us know if it is still happening?